CUSTOMER CARE

FAQ topics

Delivery

How to order?
Do I have to have an account to shop from Blooming’s online shop?
What method of payment is available?
How can I use the discount code?
Is tax included in the cost?
What to do if I forget my password?
How can I change my phone number?

Online Exchange and Return Policy

Can I change or modify my order?
Can I cancel my order?
What is my order/ shipment number (tracking number)?
What is the exchange and return policy?
What should I do if I received a damaged item?
What should I do if the order was missing an item? Or some items weren’t received?
How can I use the amount credited to my wallet?
Can I return panties/underwear?
Can I return the items purchased during offers and discounts?
Can I return a product bought from the online store at one of Blooming stores?
Can I return swimwear?
How can I check the status of my retuned order?
Can I return an item purchased in store if I have no invoice?

Shipping Details

When shall I expect my order?
Why haven’t I received an email regarding my shipment?
How can I track my shipment?
To what countries does Blooming currently ship?
How can I activate free shipping for my order?
Does Blooming offer free shipping?

Delivery

How to order?

You can order through the online store on www.bloomingwear.com. Scroll through the various categories and choose your favorite piece. Select the desired size and quantity then add to the cart. a) Click on the cart icon at the top of the screen to make sure your item was added. b) You can continue shopping or click to proceed to check out. c) When viewing your order, you can add a discount code or a voucher if you have one. d) If you wish to proceed to check out, you can log into your account, create an account or checkout as a guest. Once you add all the relevant information, click to finish your order and enjoy your purchase.

Delivery

Do I have to have an account to shop from Blooming’s online shop?

Not necessarily. You can place your order directly as a guest without having to create an account. However, if you register on our website, you’ll get all the news from offers and discounts, so you’ll be in the know.

Delivery

What method of payment is available?

You can choose to pay by card (Mada, Visa, or Mastercard) easily and securely, or pay by installments using Tamara or Tabby services.

Delivery

How can I use the discount code?

When finishing your order, you’ll reach phase 5 related to the method of payment, enter the discount code in the field then continue and confirm your order.

Delivery

Is tax included in the cost?

All prices are inclusive of the tax and there are no additional fees applied in Saudi Arabia, However, there are customs will be paid based on your country

Delivery

What to do if I forget my password?

Click on the Forgot your Password link and follow the instructions. You will receive an email asking you to reset your password.

Delivery

How can I change my phone number?

You can change your mobile number by logging into the online store. Click on My Account-edit your information- mobile number. Type in your new number and continue.

Online Exchange and Return Policy

Can I change or modify my order?

Unfortunately, we do not have that service, but what we can do is cancel your order and credit your online account with the value of that order, and then you can place a new order and use the credited amount.

Online Exchange and Return Policy

Can I cancel my order?

Of course. You can cancel your order by contacting us via email [email protected]

Online Exchange and Return Policy

What is my order/ shipment number (tracking number)?

Your order number is the order number after placing it. You can use it to check the status of your order in our systems. You can find it on your orders page. The shipment number is assigned to your order after it’s been shipped. You can use it to track your order from the shipping company.

Online Exchange and Return Policy

What is the exchange and return policy?

At Blooming, we are happy to offer free exchange and return inside the KSA. Please read our exchange and return policy and in case your item status conforms to our policy, Please contact us via email [email protected] Please fill in all the required information 1) Order number 2) Product number To review the exchange and return policy, please click on the link below: Click

Online Exchange and Return Policy

What should I do if I receive a damaged item?

Thank you for shopping with us. We apologize for any damaged item you may receive and invite you to Always communicate with our customer service on [email protected] Our team will be happy to assist you, but please make sure to share the following information: a) Order number or store number (in case the purchase was made in store) b) Product number c) A clear picture of the item to check the problem and file a complaint

Online Exchange and Return Policy

What should I do if the order was missing an item? Or some items weren’t received?

Please check your shipment thoroughly to determine the missing item and contact us via email: [email protected]. Make sure to add the following information: a) Order number b) Missing item number

Online Exchange and Return Policy

Can I return panties/underwear?

For hygienic reasons, we do not return panties, underwear, lingerie, and all other accessories.

Online Exchange and Return Policy

Can I return the items purchased during offers and discounts?

We can return all items bought as part of an offer, during offer periods. They cannot be returned after the offer period ends.

Online Exchange and Return Policy

Can I return a product bought from the online store at one of Blooming stores?

This service is not yet available. However, Blooming bears the cost of any product if it conforms to the return conditions. To check the exchange and return policy, please click on the link below: here

Online Exchange and Return Policy

Can I return swimwear?

For hygienic reasons, we do not accept return of swimwear, underwear, lingerie and all other accessories.

Online Exchange and Return Policy

How can I check the status of my returned order?

You can check the status of your returned order and get your refund by contacting us on: [email protected]

Online Exchange and Return Policy

How can I check the status of my returned order?

You can check the status of your returned order and get your refund by contacting us on: [email protected]

Online Exchange and Return Policy

Can I return an item purchased in store if I have no invoice?

We apologize for not returning your item without an invoice since we need to know the item number.

Shipping Details

When shall I expect my order?

Getting your purchases ready and shipped takes 3 to 7 days. You will receive a text message or an email with the tracking number. We hope you like your purchases and thank you for your trust and continuous support.

Shipping Details

Why haven’t I received an email regarding my shipment?

Getting your purchases ready and shipped takes 3 to 7 days. You will receive a text message or an email as soon as we start processing your order.

Shipping Details

How can I track my shipment?

You can track your shipment using the tracking number assigned to your order after it’s been shipped. This number can be used to track the order with the shipping company.

Shipping Details

To what countries does Blooming currently ship?

We offer worldwide shipping.

Shipping Details

How can I activate free shipping for my order?

Shipping fees will be automatically deducted when your order exceeds 299 SAR.

Shipping Details

Does Blooming offer free shipping?

Yes, Blooming offers free shipping for all orders above 299 SAR inside Saudi Arabia.

CUSTOMER CARE

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